1. Our 7-day guarantee
You may request a full refund of your Course payment within 7 calendar days of your purchase date. This gives you time to access the material and decide if it's right for you.
2. How to request a refund
Email support@jrnexussolutions.com or message us on WhatsApp at +971 55 442 9119 within the 7-day window, from the email you used to purchase, with your order details and a brief reason. We may ask a question or two to understand your experience and improve the Course.
3. Processing
Approved refunds are issued to your original payment method (via Stripe for card payments, or the same UPI channel for UPI payments). Please allow a reasonable processing time; the time for funds to appear depends on your bank or payment provider.
4. Conditions & fair-use
- Requests made after 7 days from purchase are not eligible.
- If you have already accessed or watched more than 30% of the Course content, the Course is considered substantially consumed and is not eligible for a refund, even within the 7-day window. (Course progress is tracked in your student account.)
- Refunds are for genuine dissatisfaction. We reserve the right to decline requests that show signs of abuse — for example, downloading/copying the full course or its resources and then requesting a refund, or repeated purchase-and-refund behaviour.
- This Policy does not limit any mandatory statutory rights you may have under the consumer-protection law of your country.
5. Digital product
The Course is a digital product delivered instantly on payment. By purchasing, you understand access begins immediately; the 7-day guarantee above is offered voluntarily to protect you despite the digital nature of the product.